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A. Requirements: An alarm system monitoring company engaging in business activities in the city shall:

1. Licensing: Obtain all necessary business licenses as required by the city and the state;

2. Records Maintenance: Maintain a current record, accessible to the chief at all times, that includes: the names of the alarm users serviced by the alarm system monitoring company; the addresses of the protected properties; the type of alarm system, original installation date and subsequent modifications, if any, for each protected property; and a record of the false alarms at each property;

3. Provide Requested Information: Provide the chief such information as the chief requests regarding: the nature of the company’s security alarms; the company’s method of monitoring the alarms; the company’s program for preventing false alarms, including educational programs for alarm users; and the company’s method for disconnecting audible alarms;

4. Provide Necessities To Users: Provide each of its alarm system users with: operating instructions for the alarm system, including an explanation of the alarm company’s alarm verification process; a telephone number to call for assistance in operating the system; and a summary of the provisions of this chapter relating to penalties for false alarms and the possibility of no police response to alarm systems experiencing excessive false alarms;

5. Verification Process: Maintain a verification process, as specified in section 3-5-7 of this chapter, for all monitored security alarm systems in order to prevent unnecessary police dispatches resulting from false alarms;

6. Requests For Response: Communicate requests for police response to the department in a manner specified by the chief;

7. Cancellations Of Responses: Communicate requests for cancellations of police response in a manner specified by the chief;

8. Records Of Responses: Maintain a record of all requests for police response to an alarm, including: the date and time of the alarm and request for police response; the alarm system user’s name and address; evidence of the company’s attempt to verify the alarm; and, to the best of its knowledge, an explanation of the cause of any false alarm; and

9. Cooperation: Work cooperatively with the alarm system user and the chief in order to determine the cause of any false alarm and to prevent recurrences.

B. Penalty: An alarm system monitoring company’s failure to comply with any of the requirements of this section shall be a civil infraction, punishable by a fine of up to two hundred fifty dollars ($250.00). Each day of noncompliance shall constitute a separate offense. (Ord. 5-4-1999, 5-6-1999; amd. 2003 Code)