8-3A-3: SERVICE STANDARDS:
A company receiving a franchise shall maintain and operate its plant and system and render efficient service in accordance with the rules and regulations as are set forth in this article, including, but not limited to, the following:
A. Meter Accuracy: All electric service shall be supplied through meters which shall accurately measure the amount of electricity supplied to any consumer.
1. Request For Meter Check: The company shall at any time when requested by a consumer make a test of the accuracy of any electric service meter.
2. Result Of Meter Check: If, upon test, it is found that such meter overruns to the extent of five percent (5%) or more, the company shall pay the cost of such test and shall make refund of overcharges collected since the last known date of accuracy, but for not longer than twelve (12) months, on the basis of the inaccuracy found to exist at the time of the test. If the meter is found to be accurate or slow or less than five percent (5%) fast, the customer shall pay the reasonable cost of such testing.
3. Compulsory Check: Every meter, whether complained of or otherwise, shall be removed from service at least once each seven (7) years and thoroughly tested for its accuracy. Any meter found inaccurate upon any test beyond a tolerance of five percent (5%) shall not be returned to service until properly adjusted.
B. Notice Of Interruption For Repairs: Whenever it is necessary to shut off or interrupt service for the purpose of making repairs, adjustments or installations, the company shall do so at such time as will cause the least amount of inconvenience to its customers, and unless such repairs are unforeseen and immediately necessary, it shall give reasonable notice thereof to the consumers.
C. Structures: All distribution structures, lines and equipment erected by the company within the city shall be so located as to cause minimum interference with the proper use of public ways and places, and to cause minimum interference with the rights or reasonable convenience of property owners who adjoin any of said public ways or places.
D. Restoration: In case of any disturbance of pavement, sidewalk, driveway, landscaping or other surfacing, the company shall, at its own cost and expense and in the manner approved by the city, replace and restore all paving, sidewalk, driveway, landscape or surface so disturbed, in as good condition as before said work was commenced.
E. Placement Of Fixtures: The company shall not place poles, meters or other fixtures where the same will interfere with any city utility, water line or hydrant, telephone wire or conduit, or city line, wire or conduit, and all such poles, meters or other fixtures shall be placed at the outer edge of the sidewalk and inside the curb line, and if in a private drive, shall be placed in such manner as not to interfere with the usual travel on said drives, or the occupancy of adjoining yards or habitations. (Ord. 1-2-1986)
F. Compliance With City Ordinances And Policies: A franchised company shall, at all times, be subject to all lawful exercise of the police power by the city, and to such reasonable policies, regulations and ordinances promulgated by the city or the water and energy services board by ordinance, resolution or otherwise. (Ord. 1-2-1986; amd. Ord. 2003-02-002, 2-20-2003; 2003 Code)